Returns, Exchanges & Cancellation Policy

Returns, Exchanges & Cancellation Policy

Last updated: 29 July 2026

You have 7 days from delivery to request a return or exchange. All products on our website are eligible — including items shown at a discounted (sale) price.

How to request: Start your request from our self-serve Returns & Exchanges portal (Return Prime) — or contact us at team@rarejuniors.com or WhatsApp +91 88280 27546.

Order Cancellation

  • You may cancel your order at any time before it has been dispatched. Contact us and we will process the cancellation immediately.
  • For prepaid orders cancelled before dispatch, a full refund to your original payment method will be issued within 5–7 business days.
  • Once an order has been shipped, it cannot be cancelled. You may request a return after delivery per the policy below.

Exchanges

  • 7-day exchange window from delivery, for a size or fit issue, a wrong item, or a defective item.
  • A ₹50 shipping charge applies to the exchange shipment.
  • One exchange per order, subject to stock availability. If your requested size is unavailable, we will issue store credit instead.

Returns (store credit only)

  • 7-day return window from delivery.
  • Approved returns are issued as store credit only (a coupon code valid 30 days, usable only on our website). We do not refund to your original payment method for change-of-mind or size-related returns.
  • A ₹100 reverse-shipping charge is deducted from the store credit.

Damaged, wrong or lost items

  • You receive full-value store credit with no deduction.
  • For genuinely defective products (manufacturing fault), you may request a refund to your original payment method in accordance with your rights under the Consumer Protection Act, 2019. Contact us to discuss.
  • A clear unboxing video is mandatory for all such claims.
  • Please report damaged or incorrect items within 24–48 hours of delivery.

Eligibility

  • Item must be unused and unworn, with original tags intact and in original packaging.
  • Proof of purchase is required.

Grievance Officer

Name: Jash Bhansali · Email: team@rarejuniors.com · Phone: +91 88280 27546
Complaints acknowledged within 48 hours, resolved within 1 month.

Business Details

Ronak Exports (Proprietorship)
A-Z Industrial Estate, Ganpatrao Kadam Marg, Lower Parel, Mumbai City, Maharashtra, 400013
GSTIN: 27AACPB4345BIZE

Contact us

Email: team@rarejuniors.com
WhatsApp: +91 88280 27546